FAQ's

 

What is your return/exchange policy?

  • If the item is defective, we will accept an exchange or return within 14 days of delivery. 
  • If the item does not fit as expected, we will happily exchange it for a different size within 14 days of delivery. 
  • Customer assumes responsibility for return shipping to our UK facility. Your new item and/or size will be sent back to you free of charge! 
  • Please email info@glowfitgirls.com with the subject 'returns' to start your return process

    Am I able to cancel my order?

    • At this time, we are unable to offer cancellations. Once your order has been processed, we are unable to accept any cancellation requests. Order with confidence, we are certain you'll love your item!

    Will you have more designs, styles, and products often?

    • Yes, absolutely! We will be releasing more styles and products each week! Be sure to follow us on Instagram and enable notifications for sales and new arrivals.

    Do you ship worldwide?

    • Yes, we offer complimentary worldwide shipping!

    How long will it take to receive my order?

    • Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period depending on where you are in the world. In total, it can take anywhere from 2-3 weeks to receive your items. Shipment times vary per order so please be patient, it's worth the wait. Don't hesitate to email us if you have any questions regarding your shipment!

    I've only received part of my order, what should I do? 

    • In some cases, items may ship separately to ensure each item arrives with you as early as possible. Don't worry, the rest of your order will be with you soon! 

      Will you email me when my order is shipped out?

      • Of course! You will get a confirmation email after you have placed your order, and another when your order is dispatched.

      How can I pay?

      • We currently accept all major credit and debit card payments as well as PayPal. 

      What happens if I type in the wrong address?

      • Please email us (info@glowfitgirls.com) with your order number and the correct address. If the item(s) haven't been shipped, we'll gladly correct your order details. If the item has already been shipped, unfortunately, there's nothing we can do. Please double check your shipping address at checkout! If you feel you made an error in your shipping address, please contact us immediately.

      Taxes & Duties:

      • We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees cannot be refunded.